If something's wrong with your order, we'll make it right!
Damaged, wrong or lost orders
If your order arrives damaged, defective, misprinted or is the wrong item, email us within 7 days of delivery with your order number and clear photos or a short video of the issue. Our team will review it and get back to you within 24 hours (Monday–Friday). Once the issue is confirmed, we'll arrange a replacement or a refund.
For lost parcels, please see our Shipping Policy.
Change of mind after delivery
As every costume is made to order, we don't accept returns for change of mind or a different preference.
Customers in the UK and EU have a legal right of withdrawal within 14 days of receipt. To use it, please contact us first. Items must be returned unused and in their original condition, and return shipping costs are paid by the customer. Your refund for the item is issued once we receive it back.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, they may take 5–10 business days to appear.
Not covered
- Incorrect address entered at checkout
- Normal wear and tear, or damage caused by not following the care instructions
This policy does not affect your statutory rights.
Contact: amiras.company1@gmail.com